REFUND & EXCHANGE POLICY
We have one week exchange policy, which means that items bought can only be exchanged for another within a week.

To be eligible for an exchange, your item must be in the same condition that you received it with no tears, alterations, and odor; also with tags and in its original packaging. You’ll also need the receipt or proof of purchase.

To start an exchange, you can contact us at info@queenofshebany.com. If your exchange request is accepted, we’ll send you an exchange shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.

You can always contact us for any return question at info@queenofshebany.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-exchangeable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.