Returns Policy

We always hope that all our customers will be more than satisfied with their purchase. However, we appreciate that online purchases don’t always go as planned, so these easy steps are here to help if you wish to return your purchase.
 
Please note that by processing your payment and placing an order on our website, you are accepting the following terms and conditions.
 
Return request and defective or incorrect products: If you wish to return your item, or if a mistake is made our end and you receive a defective or incorrect product, please follow these steps within 30 days of receipt to be eligible for a return.
 
STEP ONE
 
Email info@queenofshebany.com and please provide the following information:
 
1. Type of return request (e.g. no longer needed, defective item, wrong size, etc)
2. Full name
3. Contact email that the product was ordered with
4. Order number
 
STEP TWO
 
Once this has been submitted, you will receive the approval/rejection notice via email from our returns department within 5 business days. If accepted, you must then ship the order back to us. We must receive the items within 7 days of sending the approval email. Items not received within 7 days of approval will not be accepted and not credited. The return must include your full name and order number on the outside of the package, and your full name, order number, email address, and reason for return on a note inside the package.
 
STEP THREE
 
Please email the order number and tracking number to info@queenofshebany.com once you have posted the return.
 
STEP FOUR
 
Upon receiving your return we will inspect it to ensure it is fit to be resold. Please note, if the items are not in the exact same condition that they were shipped to you, then they will not be refunded. Once the return has been approved, you will be issued a refund for the purchase price, less any shipping fees and any applicable restocking fees. We can only refund funds back to the same card/account that was used to make the original payment.
 
Restocking fees:
 
If the reason for return is incorrect address, customer refusal, or standard return which has been returned damaged, a restocking fee of 20% of the order total will be charged.
 
Return address:
 
You will be sent the applicable return address in Step Four of the returns process.